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KCOCCO ~ photo
Groove Squeeze'n atop Lone Peak 

Alex Lemieux of GearLoopTopo.com documenting climbs and taking pictures of me on climbing route Open Book. The climb tops out on the crown of the granite-like/quartz monzonite cirque the Lone Peak 11,253'. After hiking the Alpine and Jacobs Ladder approaches, I recommend Jacobs. But, 5 1/2 miles of hiking with 5,650 elevation gain is no easy way up... my body is worked!

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Fannie Mae Freddie Mac Implicit Guarantee 


"The implicit guarantee" of the government backing/bailout of Fannie Mae and Freddie Mac has given the USA "government's potential obligations which currently stand at about $9 trillion, would rise by an additional $5 trillion."
Wonderful graphics from NYTimes, ugly message!

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Cocco nearly hit by plane climbing in Tuolumne 






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Mozilla Firefox 3 or Adobe Flash the world record for most downloads in a day? 
Mozilla has 8,290,545 downloads of the new Firefox 3. Congrats!
http://blog.mozilla.com/blog/2008/06/18 ... way-to-go/

But, Ben Forta Abobe ColdFusion Guru reminds us that Adobe Flash has publicly stated they have had over 10 million downloads within one day..?
http://www.forta.com/blog/index.cfm/200 ... ny-Records
Note, Ben's post was before the Mozilla launch..

Either way, nice work Firefox 3 team!


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Net Promoter Score & the Ultimate Question 
I just read the The Ultimate Question: Driving Good Profits and True Growth by: Fred Reichheld. After being involved in technical implementations of several large customer satisfaction measurement projects I find Reichheld's model pragmatic and effective. Here are few of the basic highlights:

- The Ultimate Question is to ask customers would you promote/recommend the company.

- Great example of the ultimate survey question: "How likely is it that you would recommend company X to a friend or colleague?"

- "Extremely Likely"- 10 9 8 7 6 5 4 3 2 1 0- "Not at All likely"

- Reichheld recommends survey scales 10 - 0 verse 10 to 1 as the 1 is often confused with wrong end of scale.

- The scoring is:
10 & 9 - Promoters
8 & 7 - Passive
6 to 0 - Detractors

- The primary measurement is NPS (Net Promoter Score)
NPS = % Promoters - % Detractors

- Less questions the better.. should help response rate and prevent customer aggravation. If you add another question Reichheld had the example 2nd followup question "What is the most important reason for the score you gave?". This would likely provide insight to areas of focus that would help move customers to become promoters.

- Goal should be to get a 65%(wow) response rate to get truly accurate measurements. Also do not give gimic/incentive for answers as this has proven to skew the results.

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